About the Case Study
A legacy solution for taxi regulation required modernisation and expansion to cater for rapidly evolving regulatory and policy requirements. Digital eco-system, based on Microsoft technologies, enables the creation of a wide range of interaction functionalities serving back office staff, passengers, taxi drivers, vehicle owners, industry partners, and other government bodies.
- Efficiencies achieved enables a small core team to regulate a large national taxi industry
- Realtime Monitoring of Compliance, Safety & Service Standards
- Contractor Independence for services such as inspections, knowledge tests, call centre etc.
- A Single View for all Driver & Vehicle Historical and Current Engagements
- Online transactions with the industry have increased significantly
- Realtime collaboration with partner government agencies
- A GDPR Compliant Single Source of Truth for all Taxi Related Information in Ireland