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About the Case Study

A legacy solution for taxi regulation required modernisation and expansion to cater for rapidly evolving regulatory and policy requirements. Digital eco-system, based on Microsoft technologies, enables the creation of a wide range of interaction functionalities serving back office staff, passengers, taxi drivers, vehicle owners, industry partners, and other government bodies.

Benefits:

  • Efficiencies achieved enables a small core team to regulate a large national taxi industry
  • Realtime Monitoring of Compliance, Safety & Service Standards
  • Contractor Independence for services such as inspections, knowledge tests, call centre etc.
  • A Single View for all Driver & Vehicle Historical and Current Engagements
  • Online transactions with the industry have increased significantly
  • Realtime collaboration with partner government agencies
  • A GDPR Compliant Single Source of Truth for all Taxi Related Information in Ireland

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