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About the Case Study

Louth County Council (LCC) engaged OpenSky to implement the online-based CBL system as successfully delivered to other councils in Ireland. The system enables a range of self-service functionalities for four specific types of user i.e. the housing applicant, the housing administrator, local councillors and the housing counter staff.  The facility for applicants to express interest in a property online was expected to optimise the social housing allocation process and have a positive impact on housing applicants overall experience – while reducing refusal rates of housing allocations.

Benefits:

  • Reduced Processing Time
  • Internal Staff Support
  • Increased Transparency
  • Reduced Refusal Rates

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