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About the Case Study

In line with the imminent expansion of the Cork City Council boundary resulting in an increase in customer service enquiries, the
Council required a service desk solution integrated with their CRM - to support citizen engagements through telephone, portal & email.

Benefits:

  • Call Logging System
  • Unified Service Desk Integrated with CRM
  • Efficient Processing of Inbound Enquiries
  • Comprehensive Reporting Capabilities

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